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Key features

Capture Cases

From whichever channel your cases originate, centralise and put them all in one place, from multiple streams such as telephone, email, webforms and social media in a uniform format, optimised for smartphone and tablet users.

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Manage Cases

Everything you need to take control and stay on top of your organisation's caseload, enabling case handlers to work collaboratively, efficiently and effectively.

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Correspondence

Correspondence management and automation makes for easier processing while freeing case handlers from time-consuming low value tasks, letting them get on with what's important.

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Analysis and Reporting

Analyse and report on process performance with automated delivery of library and custom reports and real-time keyword alerts that put the information you need at your fingertips.

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Benefits that help you better manage casework

Process Compliance

Processes can be influenced by industry standards, regulation or legislation. Customisable process definitions and case progress tracking and auditing enables robust compliance across a business.

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Learning and Improvement

Whether it is the desire for compliance or understanding how to improve products and services, your organisation obtains all the knowledge and reporting it needs to meet regulatory requirements and raise standards.

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Easy to Configure

Wizard-based configuration makes it easy for those without technical expertise to define service structure, control access, update drop-down list values, add online help for case handlers, set time limits and targets, and much, much more.

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Rapid Implementation

A template system provides a blueprint of the solution for your sector, accelerating the implementation process. We then fine tune it to your specific needs by using our form designer, workflow and external interface configuration tools.

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Start taking better control of case management today

Expertise from acknowledged casework management thought leaders

Consultative approach to solving your specific problems

Easy to use and secure with powerful integration features for rapid roll out

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