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Latest News

July 2008 - Southwark buy iCasework Complaints module

June 2008 - Expedia Europe go live with iCasework

February 2008 - Camden Council buy iCasework ASB module

January 2008 - Stockport Homes buy complaints and ASB modules

October 2007 - Expedia and Hotels.com select iCasework managed service for multi-lingual complaint handling across their European operations

All news
Welcome to iCasework
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The One Stop Shop for all your contact and case management needs.

iCasework is a case management solution facilitating electronic interaction between organisations and their customers. Our configurability, combined with a series of out-of-the-box pre-configured solutions, make iCasework the case management product of choice for public and private sector organisations.

View our online demo

iCasework Professional
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Our flagship product.

The complete, fully configurable suite of iCasework tools, including contact management, online forms, online payments, online bookings, case management and integrated business intelligence.
Product Overview 		spacer
Customer feedback / Complaints management

Manage complaints and other feedback using our pre-configured solution optimised for your industry.
Product overview

Other pre-configured solutions:
Tackling anti-social behaviour (TAB)
Freedom of information tracking (FIT)
iCasework Regulation

If you would like further information about iCasework please complete our enquiry form.
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