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February 2008 |
Camden Council purchase iCasework's Tackling Anti-Social behaviour module.
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January 2008 |
Stockport Homes purchase iCasework as their Customer Feedback and Anti-Social behaviour systems.
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October 2007 |
Expedia and Hotels.com select iCasework managed service for multi-lingual complaint handling across their European operations
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September 2007 |
Bromsgrove District Council choose iCasework for their Customer Feedback solution.
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August 2007 |
After a fiercely competitive tendering process London Borough of Lewisham choose iCasework for Freedom of Information and Corporate Feedback solutions.
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August 2007 |
Croydon Borough Council buy iCasework Freedom of Information and Corporate Feedback solutions.
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May 2007 |
ALMO Sandwell Homes buy iCasework Anti Social Behaviour module.
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April 2007 |
Ealing Borough Council purchase iCasework Managing Citizen Feedback and Freedom of Information modules.
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April 2007 |
Devon County Council select iCasework for their managing Citizen Feedback and Freedom of Information systems.
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February 2007 |
South Yorkshire Police and Sheffield City Council to use iCasework to implement the new single non-emergency number 101 in South Yorkshire.
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January 2007 |
After competitive tendering process Newcastle City Council purchase iCasework Tackling Anti-Social Behaviour module.
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January 2007 |
Cambridgeshire County Council purchase iCasework Managing Citizen Feedback module to handle corporate and statutory complaints.
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December 2006 |
Redditch BC and Wyre Forest DC implement iCasework Managing Citizen Feedback.
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September 2006 |
Bedfordshire County Council purchase iCasework Managing Citizen Feedback.
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August 2006 |
MODULE ENHANCEMENT. The iCasework Managing Citizen Feedback module has been updated in line with the new guidance for statutory complaints in social care.
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August 2006 |
NEW MODULE. 'iCasework 101' is an e-GIF compliant browser-based solution that allows public services to capture, forward and handle complaints or service requests received using the single non-emergency number 101.
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July 2006 |
Renfrewshire Council purchase iCasework CRM system.
iCasework Managing Citizen Feedback updated to allow management of Children Act and NHS and Community Care Act complaints in compliance with the new guidelines.
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June 2006 |
After a lengthy selection process East Cambridgeshire have selected iCasework to be used as their fully integrated CRM system.
Renfrewshire Council purchase iCasework Eforms.
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May 2006 |
London Portal 'Report It' facility (powered by iCasework forms) wins Shared Services Award at Government Computing BT Awards for Innovation 2006. The facility 'impressed the judges with its strong focus on the citizen by providing a joined up user-friendly customer interface'.
Liverpool City Council purchase iCasework's Customer Feedback, Freedom of Information and Anti-social Behaviour solutions.
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| February 2006 |
Metropolitan Housing Trust purchase iCasework's CRM solution
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