Self service and case management users may be authenticated through OpenId, LDAP or iCasework's built-in authentication mechanism.

Out of the box integration with a range of leading CRM systems.

Utilise user details held in LDAP compliant directories to assign cases and tasks. Alternatively, lookup customer details directly from LDAP or Active Directory.

Screenpop, click-to-dial and call recording integration through our easy to implement api.

Edit correspondence in MS Word or export data to MS Excel.

Identify locations or view cases and tasks on Google Maps, Virtual Earth or any GIS through WMS.

Alert staff, send correspondence by email, process incoming emails as cases and automatically attach incoming replies to cases.

Link casework to your organisation's properties or other geographical assets.

Alert staff or keep your customers updated by text.

Upload or download a variety of customer, property and case data using our easy to use data exchange utility.

Implement sophisticated real-time integration through our extensive web service api.