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iCasework Professional Customer Feedback Screenshot Product brochure  (pdf 434kb) Tackling Anti-Social Behaviour Freedom of Information LocalAlert	iCasework Customer Feedback
	iCasework Customer Feedback is a web-based case management application that allows organisations to capture and handle feedback from individuals, businesses, agents, advocates and other stakeholders. All employees and partner organisations can track, monitor and respond to complaints, compliments and suggestions, as well as customer feedback surveys. See examples of iCasework in action Out of the box solutions are available for a range of organisations including: Housing providers Local authorities (Adult, Children and Corporate services) The travel industry Complaints are handled at all stages, giving case staff the ability to respond and take action to put things right and record any learning points. Customer confidence can be increased by analysing collected data and identifying service trends and root causes of any problems; relevant data may be shared with customers and employees at all levels of your organisation. Contact us to discuss your requirements Product brochure  (pdf 434kb)