Log all requests
iCasework FIT allows any of your employees to:
- Log details of requests made
- Record Information Commissioner enquiries
- Automatically allocate cases to services and case workers
Web access for citizens and advocates
iCasework FIT allows your citizens or their advocates to:
- Record requests online
- Make online payments
- Track case progress and access case files
- Contact case officers
- Escalate requests when dissatisfied with a response
Out-of-the-box integration
iCasework FIT
- Provides a standalone customer database or integrates with your existing CRM
- Provides a toolkit for integration with other systems such as a property database, document imaging system or geographical information system (GIS)
Universal Access
iCasework FIT
- Is accessible from any modern browser, requiring no client software
- Is licensed per site, NOT per user
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Management of requests
iCasework FIT allows caseworkers to:
- Access a complete online case file
- Scan or link documents
- Generate letters, emails or SMS at relevant points in the procedure
- Generate tasks at relevant points in the procedure
- Complete and record details of tasks within prescribed timescales
- Attach information requested to emails
- Record notes of incoming and outgoing phone calls
- Respond to correspondence
- Request information from external agencies where necessary
- Share case files with other agencies
- Calculate fees payable
- Record payments made
- Work from home
Using intelligence to understand trends and improve performance
iCasework FIT allows you to:
- Analyse trends of any data held on your case files
- Analyse and assess performance in managing cases
- Generate statistics and graphs for publication on intranet and internet
- Drill-down from reports into case files
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