iCasework’s highly configurable Correspondence Management solution allows for easy and scalable management of Parliamentary Questions, FOI, Subject Access, Complaints, Ministerial, Treat Official and Inter-Departmental correspondence. Now you can manage all your correspondence types through a single solution.
Significant efficiency savings can be achieved by use of our “front-line interface” allowing the solutions to be rolled out to “responsible officials”, special advisers and ministerial aides across your department through a dedicated “zero training” correspondence handling portal.
Our extensive reporting suite and dashboards provide extensive monitoring and performance analysis together with statutory returns such as the Ministry of Justice (MoJ) return for FOI and EIR requests.
Your department can benefit greatly from our solution’s comprehensive ‘out-of-the-box’ functionality through pre-configured templates for each central government correspondence type.
We provide pre-configured support for:
Templates are further configurable to suit your particular organisational and departmental needs.
Our award-winning on-demand solutions provide peace of mind when it comes to ensuring secure information management.
Our solution for central government was the first SaaS case management solution to receive Pan-Government ‘OFFICIAL’ accreditation from the GCHQ’s Communications-Electronics Security Group (CESG)
The solution is being used in the Home Office, DCLG and DoH, and is available to you on the Public Sector Network (PSN).
Alternatively you can access our service definition on the digital marketplace here.
Our software combines the knowledge and skills of experts in case management and software design
We consult with our clients to ensure we fully understand the issues our software needs to address
Get user friendly, secure and compliant case management software to meet today’s challenges