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Civica Complaint Management is an on-demand Customer Complaint and Feedback Management software solution powered by iCasework. The solution is specifically designed for capturing, managing, and reporting on complaints and feedback across your entire business network. The included case types include complaints, compliments, queries, suggestions, and social media comments but these can be further extended through our configuration services or by deploying our integrated modules such as our Data Privacy case management solution for handling consumer requests for personal information, security incidents, and data breaches.

Our wide range of industry-specific templates will enable your organization to adhere to regulations, improve service levels and enhance customer experience.

Trusted by organisations globally to handle millions of cases per year

Hiscox TM Bank Torbay Council Kepak Redbridge Council PRA Group Christian Aid Tesco Bank Umpqa Bank Expedia Admiral

Take the first step to doing a better job of case management

Our software combines the knowledge and skills of experts in case management and software design

We consult with our clients to ensure we fully understand the issues our software needs to address

Get user friendly, secure and compliant case management software to meet today’s challenges

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