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UsefulFeedback, an on-demand Customer Complaint and Feedback Management software solution by iCasework, is specifically designed for capturing, managing and reporting on complaints and feedback across your entire business network. The included case types include complaints, compliments, queries, suggestions and social media comments but these can be further extended through our configuration services or by deploying our integrated modules such as our GDPR case management solution for information request handling.

Our wide range of industry specific templates will enable your organization to adhere to regulations, improve service levels and enhance customer experience.

Take the first step to doing a better job of case management

Our software combines the knowledge and skills of experts in case management and software design

We consult with our clients to ensure we fully understand the issues our software needs to address

Get user friendly, secure and compliant case management software to meet today’s challenges

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