Process compliance

iCasework delivers solutions that ease the process of maintaining compliance with company policies, regulatory rules and codes of practice. The application delivers out-of-the-box support for pre-configured solutions to deliver effective case management for processes such as complaint handling, incident reporting and information requests.

iCasework helps organizations to comply by delivering:

• timescales for handling a case and related activities such as tasks and correspondence
• escalation stages
• collaborative workflows
• relevant, dynamic content for correspondence
• reporting tools for tracking operational performance and analysing key trends

The iCasework team has more than 15 years experience in delivering compliant solutions and our subject matter experts make sure that our solutions continue to meet any changes made to industry-specific regulations.