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Integration and data sharing capability is essential if organisations are to realise maximum ROI from the investment in software.
Replacing several small silos of information with a bigger one from which it is difficult to export or share simply locks up data that could likely be put to use elsewhere. iCasework supports a wide range of integrations, providing a great deal of flexibility when customising it to fit with an organisation’s existing software solution set.
Perhaps you want to build custom dashboards for your intranet using iCasework KPIs; maybe you want to see up-to-date case information about each customer in the CRM tool; or want to add case management functionality to the customer portal. Whatever way you imagine it, iCasework is very likely able to support your vision.
iCasework provides a range of REST style web-services that allow both update and query operations such as case creation or adding case notes.
With our solution it is easy for your organisation to import your existing data to ensure a seamless transition. Customer records can easily be imported.
iCasework is able to share customer and case information with your chosen CRM system through interface points made available at each stage of the case capture and submission process.
You can configure your account to scan incoming emails to a mailbox of your choice.
Empower stakeholders such as elected or legal representatives to register and manage their casework on-line.
Hyperlinks or buttons can be made available in external CRM or content management systems to invoke complaint, compliment, or suggestion forms.
Our software combines the knowledge and skills of experts in case management and software design
We consult with our clients to ensure we fully understand the issues our software needs to address
Get user friendly, secure and compliant case management software to meet today’s challenges
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