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Integration and data sharing capability is essential if organisations are to realise maximum ROI from the investment in software.

Replacing several small silos of information with a bigger one from which it is difficult to export or share simply locks up data that could likely be put to use elsewhere. iCasework supports a wide range of integrations, providing a great deal of flexibility when customising it to fit with an organisation’s existing software solution set.

Perhaps you want to build custom dashboards for your intranet using iCasework KPIs; maybe you want to see up-to-date case information about each customer in the CRM tool; or want to add case management functionality to the customer portal. Whatever way you imagine it, iCasework is very likely able to support your vision.


iCasework provides a range of REST style web-services that allow both update and query operations such as case creation, adding case notes or...

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Importing Data

With our solution it is easy for your organization to import your existing data to ensure a seamless transition. Customer records including name and...

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CRM Integration

iCasework is able to share customer and case information with your chosen CRM system through interface points made available at each stage of the...

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Email API

You can configure your account to scan incoming emails to a mailbox of your choice. Emails sent to customers from any of your cases are then sent...

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Self Service Portal

Empower stakeholders such as elected or legal representatives to register and manage their casework on-line. Users can choose to log in to log new...

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URL Linking

Hyper-links or buttons can be made available in external CRM or content management systems to invoke forms on...

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Take the first step to doing a better job of case management

Our software combines the knowledge and skills of experts in case management and software design

We consult with our clients to ensure we fully understand the issues our software needs to address

Get user friendly, secure and compliant case management software to meet today’s challenges

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