Permits and Licenses

iCasework was originally designed to optimise the processing of permits and licences and deliver a single electronic case file that enabled the tracking of case from data take on to granting of a permit through to the handling of any subsequent appeals. Built upon a multi-channel, case management platform also means that applicants and interested parties can track progress, using a self-service portal, and staff can collaborate both internally and externally to deliver a high quality service to all stakeholders.