For government departments and especially businesses operating in regulated sectors, complaint management is to all intents and purposes a business-critical application. If the complaint management function fails to perform in line with the requirements of regulatory codes, this may lead to action which could impact on a firm’s ability to operate.
iCasework is used by leading organisations and has a global footprint across the UK, US and Asia-Pacific. Consequently, it needs a world-class service and support function that delivers nothing less than exceptional customer care because our customers have a high dependency on us.
Our support function is anchored with a presence in offices in three key territories – the UK, Australia and very shortly the USA. This enables us to provide 24/7 support to our global customer base. Where ever you are, someone in your region is on hand to deliver the support you need to make sure your complaint management.
At iCasework we use our own technology platform to manage our support function. Each support incident or ticket is a case that we manage in much the same way as our customers manage their complaint caseload.
Just as you trust us to make sure you don’t drop the ball when it comes to complaint management, we trust our technology to ensure we don’t drop the ball when we need to take care of any issues you may have.
Our software combines the knowledge and skills of experts in case management and software design
We consult with our clients to ensure we fully understand the issues our software needs to address
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