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Civica Section 75 & Chargebacks is a cloud-based case management solution powered by iCasework. The solution is specifically designed for capturing, managing, and reporting on Section 75 and chargeback disputes. The included case types include Section 75 dispute, chargeback dispute, and chargeback fraud but these can be further extended through our configuration services or by deploying our integrated modules such as our Complaint Management solution, for handling consumer complaints and enquiries, as well as our Data Privacy case management solution for handling consumer requests for personal information, security incidents, and data breaches.

Our comprehensive solution will enable your organization to collaborate with merchants, comply with regulations, improve service levels and enhance customer experience.

Trusted by organisations globally to handle millions of cases per year

Tesco Bank

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Our software combines the knowledge and skills of experts in case management and software design

We consult with our clients to ensure we fully understand the issues our software needs to address

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