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The iCasework platform supports case management for a variety of purposes. Where ever practice has to be exemplary and the potential for cases to simply fall through the cracks needs to be eliminated, the solution systemises case handling so organisations significantly reduce the risks of dropping a ball.

Complaints Management

Civica Complaint Management is an on-demand Customer Complaint and Feedback Management software solution powered by iCasework. The solution is specifically designed for capturing, managing, and reporting on complaints and feedback across your entire business network.

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Central Government Correspondence Management

Civica’s highly configurable Correspondence Management solution allows for easy and scalable management of Parliamentary Questions, FOI, Subject Access, Complaints, Ministerial, Treat Official and Inter-Departmental correspondence. Now you can manage all your correspondence types through a single solution.

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Information Governance

Civica Information Governance is an on-demand case management solution, powered by iCasework, designed specifically to manage and report on all of your Freedom of Information Act requests, Environmental Information Regulations requests, personal information requests, public record requests, and law enforcement agency requests for disclosure of client information.

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Employee Relations Case Management

Civica Employee Relations is an on-demand case management solution, powered by iCasework, that employee relations staff to manage disciplinaries, grievances, long-term absence, and also general enquiries.

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Permits and Licenses

iCasework was originally designed to optimise the processing of permits and licences and deliver a single electronic case file that enabled the tracking of case from data take on to granting of a permit through to the handling of any subsequent appeals.

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Data Privacy Case Management

The Civica Data Privacy solution provides workflows to manage impact assessments, incidents, and individual rights requests including access, rectification, erasure, restrict processing, data portability and the right to object. By automating the process steps from capture through investigation to reporting, Civica Data Privacy will enable you to handle requests efficiently and effectively, comply with regulations and improve trust in your organisation.

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Legal Case Management

The Civica Legal & Records solution, powered by iCasework, helps law firms and legal teams deliver high-quality, value-for-money services that clients can access quickly and easily.

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Coroners Case Management

Civica Coroners, powered by iCasework, provides coronial jurisdictions with a modern, functionally-rich system which helps support compliance with the requirements of the Coroners and Justice Act

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Take the first step to doing a better job of case management

Our software combines the knowledge and skills of experts in case management and software design

We consult with our clients to ensure we fully understand the issues our software needs to address

Get user friendly, secure and compliant case management software to meet today’s challenges

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