Solutions

Civica Complaint Management is an on-demand Customer Complaint and Feedback Management software solution powered by iCasework. The solution is specifically designed for capturing, managing, and reporting on complaints and feedback across your entire business network.

Civica’s highly configurable Correspondence Management solution allows for easy and scalable management of Parliamentary Questions, FOI, Subject Access, Complaints, Ministerial, Treat Official and Inter-Departmental correspondence. Now you can manage all your correspondence types through a single solution.

Civica Information Governance is an on-demand case management solution, powered by iCasework, designed specifically to manage and report on all of your Freedom of Information Act requests, Environmental Information Regulations requests, personal information requests, public record requests, and law enforcement agency requests for disclosure of client information.

Civica Employee Relations is an on-demand case management solution, powered by iCasework, that employee relations staff to manage disciplinaries, grievances, long-term absence, and also general enquiries.

iCasework was originally designed to optimise the processing of permits and licences and deliver a single electronic case file that enabled the tracking of case from data take on to granting of a permit through to the handling of any subsequent appeals.

The Civica Data Privacy solution provides workflows to manage impact assessments, incidents, and individual rights requests including access, rectification, erasure, restrict processing, data portability and the right to object. By automating the process steps from capture through investigation to reporting, Civica Data Privacy will enable you to handle requests efficiently and effectively, comply with regulations and improve trust in your organisation.